They are not. They cannot access your Mirvish account. They cannot exchange your tickets. If you bought from a reseller, you must call that reseller. Mirvish will only help with tickets purchased directly from Mirvish.com or the official box office. Calling the Mirvish Box Office isn’t scary—it’s just busy. Pick a quiet Tuesday afternoon, have your info ready, and be patient with the humans on the other end. They’re theatre lovers too, and they want you to have a great night out.
If tickets for Wicked ’s return just went live at 10:00 AM, the phone lines will be slammed. Wait until at least 11:30 AM or call on a weekday afternoon (Tuesday–Thursday, 1 PM – 4 PM). call mirvish box office
Here’s everything you need to know to make that call painless and productive. Mirvish Box Office Phone Line: 1-800-461-3333 (Toll-free within North America) 416-593-4222 (Local Toronto line) Pro tip: The 1-800 number routes to the same queue as the local line. Use the toll-free number if you’re calling from outside the GTA to avoid long-distance charges. When Should You Actually Call? Here is the single most important piece of advice: Do not call during the first hour of a major on-sale. They are not