Silence.
“Ma’am,” the agent said slowly, “was this wizard a literal… wizard?” device driver installation wizard
Turns out, her tech-savvy nephew had installed a custom desktop pet—a novelty “Driver Installation Wizard” animated character that walked across the screen during real driver updates. But she’d never seen a wizard icon before. She genuinely believed a magical being lived inside her computer, helping with hardware. Silence
“…Yes.”
“He was small,” she said. “Pointy hat. Blue robe. He kept saying ‘Searching for best driver…’” She genuinely believed a magical being lived inside
A novice user called support, frantic that her new “device driver installation wizard” had disappeared mid-process. She described the scene: a pop-up wizard with a progress bar, a cartoon wand icon, and step-by-step prompts. Then suddenly—poof—it was gone.
Here’s a quirky, true-ish story from the early 2000s tech support trenches: