For most agents, it’s a – especially if you live in Zendesk 5+ hours a day.

| Section | Purpose | |---------|---------| | | Views (Unassigned, My Tickets, etc.), Groups, status | | Top bar | Search, Create ticket, Notifications, Profile | | Main panel | Ticket list | | Right panel | Open ticket – conversation, side conversations, apps | | Bottom right (macOS) | Quick ticket creation shortcut via menu bar icon |